Privacy Policy

1. Introduction

This Privacy Policy outlines how Journey ABA collects, uses, and protects information processed within the Multi-Payer AR Billing Automation System ("System"). As an authorized user of this internal system, it is your responsibility to understand and comply with this policy to protect the privacy and confidentiality of client and employee information.

2. Information We Process

The System processes several types of information necessary for billing operations, including:

• Client personal information (names, addresses, contact details, dates of birth)
• Healthcare information (diagnosis codes, treatment details, service dates)
• Insurance information (policy numbers, coverage details, authorization information)
• Payment information (payment history, claim status, reimbursement details)
• Employee information (user credentials, access logs, activity within the System)

3. Information Use

Information processed in the System is used exclusively for:

• Processing insurance claims and billing
• Managing accounts receivable
• Financial reporting and analysis
• Compliance with healthcare regulations
• Internal auditing and quality control

4. HIPAA Compliance

All information processed within the System is subject to the Health Insurance Portability and Accountability Act (HIPAA). As a user, you are required to handle all patient information in accordance with HIPAA regulations and Journey ABA's HIPAA compliance policies.

5. Data Security

Journey ABA implements appropriate technical and organizational measures to protect information processed within the System. These include access controls, encryption, regular security assessments, and employee training. You are required to follow all security protocols when using the System.

6. User Responsibilities

As a System user, you are responsible for:

• Accessing only information necessary for your job responsibilities
• Maintaining the confidentiality of all information accessed through the System
• Reporting any privacy or security incidents immediately
• Complying with all Journey ABA policies regarding data privacy and security

7. System Monitoring

For security and compliance purposes, all activities within the System are logged and may be monitored. This includes login attempts, data access, modifications, and other actions taken within the System.

8. Changes to This Policy

Journey ABA reserves the right to update this Privacy Policy as needed. You will be notified of any significant changes, and continued use of the System constitutes acceptance of the updated policy.